FAQ's

1. What services does SA Corp provide?

A: We specialize in 24/7 inbound call handling and taxi dispatch support for UK-based taxi companies. Our trained agents manage booking requests, customer inquiries, and dispatch operations efficiently and professionally.

2. How are your agents trained for UK taxi services?

A: Our agents undergo detailed training programs to understand UK taxi industry standards, local terminology, time zones, popular destinations, and dispatch systems like Autocab. We ensure they handle calls just like an in-house operator would.

3. Can SA Corp integrate with my existing dispatch system?

A: Yes, we integrate seamlessly with most UK-based taxi dispatch systems, including cloud-based and desktop platforms. Our team quickly adapts to your workflow for smooth day-to-day operations.

4. Do you offer 24/7 support, including weekends and holidays?

A: Absolutely. We provide full 24/7 coverage, including evenings, weekends, and public holidays. Your customers will always have someone to speak to—no matter the time.

5. Where is your team based?

A: Our operations center is located in Pakistan. However, we work exclusively with international clients—especially from the UK—delivering top-quality service at competitive rates.

6. How do you ensure quality and reliability?

A: We have a dedicated Quality Assurance (QA) team that monitors calls, reviews performance metrics, and provides continuous training. We also assign account managers to each client for regular feedback and service improvement.

7. How quickly can you onboard our company?

A: Onboarding typically takes 3 to 5 days, depending on the complexity of your dispatch system and call volume. We work closely with your team to ensure a smooth handover.

8. What are your pricing models?

A: We offer flexible pricing tailored to your needs—whether it’s hourly rates, per-call pricing, or fixed monthly packages. Contact us for a custom quote based on your call volume and dispatch requirements.

9. Do you sign confidentiality or service agreements?

A: Yes, we provide formal Service Level Agreements (SLAs) and NDAs to ensure full confidentiality and performance standards. Your data and customer interactions are handled securely.

10. How can I get started?

A: Just visit our Contact page or email us directly. We’ll schedule a short call to understand your needs and send over a proposal. Once approved, we begin training and onboarding right away.